Telstra is accepting compensation claims from businesses affected by the nationwide outage on 8 July, but the claim window closes soon.

• What happened: A software fault in Telstra's data centres disrupted mobile calls, data and payment systems across the country on 8 July, including failed emergency calls in some areas.
• Who can claim: Any Telstra business or individual customer affected by the outage, including impacts to eftpos and payment terminals.
• What's on offer: Telstra is assessing claims case by case, with account credits already being issued, though larger claims are still under review.
• Deadline: Claims must be lodged by 27 July 2026. Small businesses can call Telstra's dedicated hotline on 1800 242 728 or lodge online.

If the outage affected your trading on 8 July, we recommend lodging a claim before the deadline, even if the impact seemed minor at the time.